Title:Technical Support Representative Job at AutoRemind, New York, NY

RlJuaXhDUXNDK2psNHA2dzRxS2dudTdWK3c9PQ==
  • AutoRemind
  • New York, NY

Job Description

Job
We are looking for a Technical Support Representative. You will be working with our customers from when they sign up for our free trial and as long as they continue to subscribe to our services. You will be delivering exceptional customer service and handling requests via our online support ticket system. You will be dealing with everything from very technical issues to silly questions, and you should handle it all with a smile. You will be helping customers over the phone, via screen share, assisting with installations, execute user training and you can also expect to actively participate in user conferences.

Responsibilities
· Identifying, troubleshooting, resolving, and documenting user issues
· Execute training on AutoRemind’s products, User Interfaces and advise customers on best practices and usage
· Installing, supporting, configuring, maintaining, monitoring, and analyzing AutoRemind software installs
· Documenting, reviewing, and improving existing or new procedures and workflows
· Responding to client support request tickets, calls, and emails
· Prioritizing work to resolve complex support client issues
· Establish a high level of personal credibility and building strong relationships with customers

You will be working primarily in a Mac-based environment using a series of web-based tools to manage and solve customer cases. Our customers use both Windows and Mac-based environments, so you should be able to operate on both. You must have strong troubleshooting and support skills. We are seeking a highly self-motivated professional, which takes pride in delivering and being part of our super team. You will be working with highly technical people and you should have the ‘Customer Service DNA’ in your blood, which will allow you to bridge the gap between the world of users and the technical one we operate in.

Benefits
· Competitive Salary
· 100% coverage for health, dental & vision insurance
· Free lunch, Coffee, Snacks, and much more

Company
AutoRemind develops electronic communication products used by healthcare professionals and you have the opportunity to be part of something significant that constantly impacts lives every day. We handle millions of text messages, e-mails and phone calls each year and we help streamline our clients’ workflow by providing easy-to-use cloud-based products. AutoRemind has clients in Asia, Europe and in particular the U.S., and we strive to improve communication, increase engagement and most importantly help keep their patients healthy.

Please email your application to jobs@autoremind.com along with any references, CV, etc. and we will get back to you soon after.

Job Tags

Similar Jobs

PrimoMD

Nurse Practitioner Job at PrimoMD

 ...Remote Nurse Practitioner (West Coast-Based Only) Full-Time | MondayFriday | No Weekends or Holidays...  ..., empathy, and expertise. Youll work Monday through Friday during regular business...  ... No commute. Just meaningful work from home. Clear structure + systems Know... 

Connvertex Technologies Inc.

Senior Python Developer with Databricks Job at Connvertex Technologies Inc.

 ...Name: SMBC Investment Bank (Sumitomo-Mitsui Bank Corp.; Japanese investment Bank) Job Title: Senior Python Developer with Databricks Location: 277 Park Avenue, Manhattan, New York City for 3 days in the office, Hybrid Work Type: Hybrid Job Type:... 

Common Room

Customer Success Manager Job at Common Room

 ...About us Common Room is the customer intelligence platform that captures every buying...  ..., and were searching for a Customer Success Manager who will be a trusted partner to our...  ...for your home office needs ~ Monthly Remote Stipend ~401(k) self contribution ~... 

Shinji's

Chef de Partie Job at Shinji's

 ...We are high-end, 50 Best Ranked18-seat cocktail bar and restaurant, opened since September 2022, located in front of the One-Star Michelin omakase restaurant Noda.We are looking for a line cook who can prepare and execute service at a high standard. Ideal candidates should... 

Six Flags

Stage Technician Job at Six Flags

Overview:**$24.12 / hour****Embrace the Darkness and Unleash Your Creativity at Knott's Scary Farm!**Are you ready to dive into the spine-chilling world of the largest Halloween party, Knott's Scary Farm? Join the team that brings nightmares to life and creates a frightfully...