Job Description

Are you looking for a role in a company that's solving one of the greatest challenges of our lifetime? Ophelia helps people end their opioid use and restore their quality of life with respect for their time and dignity. Our mission is to make evidence-based treatments for opioid use disorder (OUD) accessible to everyone... and we're looking to bring more people onto our team to help us achieve it.

Ophelia is a venture-backed, healthcare startup that helps individuals with OUD by providing FDA-approved medication and clinical care through a telehealth platform. Our approach is discreet, convenient, and affordable. We've been successfully operating in 14 states for almost four years and we're excited to continue our growth. We are a team of doctors, scientists, startup veterans, and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America.

Do you want to improve the lives of patients with opioid use disorder (OUD)? Join Ophelia and help improve patient access to evidence-based, high-quality treatment they deserve, with medication for OUD (MOUD).

When the x-waiver was still a requirement, fewer than 5% of eligible clinicians had one, and only 50% of waivered clinicians prescribed buprenorphine at all. While x-waivers are no longer required, there is still an undeniable gap in providing MOUD to patients.

Ophelia exists to change that. We're looking for providers who are patient-centered, non-judgmental, and want to offer patients the treatment they need to stay well.

About the Role (Clinical Care Manager)

The Licensed Clinical Care Manager (CCM) is a critical part of our care team at Ophelia. As an Advanced Practice Practitioner, you will provide clinical care to stable patients receiving medication for opioid use disorder and a narrow suite of psych disorders (depression, anxiety, etc…).

You’ll work closely with prescribing clinicians, triage nurses, and administrative care coordinators to deliver compassionate, evidence-based treatment to patients with OUD.

The CCM offers non-judgmental, non-stigmatizing support for stable patients, acts as a liaison and advocate for them, and ensures patients receive appropriate care as their needs evolve. The CCM conducts follow up visits, induction check-in calls, and urine drug screen visits. If a patient requires more intensive or higher acuity care for a period, the CCM can escalate to the prescribing clinician or increase the cadence of visits.

The schedule for this role will fall within Monday - Friday, 9-7p ET; a 40 hour, 5 day work week is required.

The ideal candidate is a Nurse Practitioner or Physician Assistant who:

• Has a passion for serving vulnerable populations, and;
• Is interested in getting experience treating patients with OUD via telehealth in a supportive team
• environment, and;
• Is looking for full time work in a fast-paced, innovative start-up that puts patients first

No experience with MOUD is required for this role: we will teach you what you need to know!

In this role you will be responsible for:

• Treatment Plans: collaborate with Prescribing Clinician (PC) to determine individualized treatment plans for patients; facilitate changes to treatment plans when patients are not improving as expected in consultation with the PC
• Behavioral Interventions: use motivational interviewing, behavioral activation and other behavioral interventions as needed to motivate patients to remain in care and adherent to their treatment plan and conduct behavioral health / psych evals for the suite of psych services we treat (depression, anxiety, insomnia, etc.)
• Monitor/Medication Management: systematically track treatment response and monitor patients for changes in clinical symptoms and side effects, treatment adherence, the effectiveness of treatment or complications; prepare prescription requests for the PC to approve
• Ensure patients remain compliant with essential and recurring clinical tasks, including monthly completion of measurement based care assessments
• Education: provide patient education on OUD and MOUD
• Charting: Document all patient encounters in Ophelia’s EHR in a timely manner

Training and License Requirements

• Nurse Practitioner or Physician's Assistant
• Licensed in NY
• Active DEA license preferred

Required Skills

• Ability to provide patient-centered, non-judgmental, non-stigmatizing compassionate care
• Demonstrated experience working with vulnerable or marginalized populations
• Comfortable working with a diverse population of people 1-3+ years post-training experience
• Proficient and comfortable working in a remote tele-health environment
• Excited about working in an early-stage healthcare startup that is fast-paced and always evolving processes and technology to meet patient and clinician needs
• Ability to independently manage a large panel of patients
• Working knowledge of differential diagnosis of common substance use disorders
• Basic knowledge of psychopharmacology for opioid use disorder
• Demonstrated ability to collaborate and communicate effectively in a team setting
• Ability to maintain effective and professional relationships with patient and other members of the care team
• Working knowledge of evidence-based psychosocial treatments, counseling techniques, or brief behavioral intervention

Our Benefits Include

• Remote work anywhere in the United States
• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
• 20 days of PTO per year
• 10 company holidays
• $950 Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

What Ophelia Offers You

• Mentorship from national Addiction Medicine experts: meet monthly with our Medical Directors, attend seminars from outside experts in the field, and discuss complicated cases with our clinical experts
• A panel of motivated patients: work with patients that are driven to improve their OUD and love being part of Ophelia
• Administrative support: outsource all scheduling, pharmacy, and administrative demands to our care coordinators
• Referral network for mental health and psychosocial support: rely on our care coordinators to provide referrals and warm handoffs to external services
• 21st century technology: forget cumbersome EHRs, faxing, and outdated systems. We’ve built our own EHR to ensure you have a smooth and easy charting experience
• A say in what matters: help us build better services and products to ensure we always have happy clinicians and happy patients

#LI-Remote

Ophelia Compensation Overview

• We set compensation based on the level and skills required for the role. We value pay transparency and equity, and are committed to fair pay. In order to prevent pay disparities and reduce time spent in negotiations, we take a “first and best” offer approach: this means we’re not holding any compensation back from our candidates, and you can feel confident that our pay is fair and does not vary based on the strength of someone’s negotiation skills.
• Compensation is dynamic at Ophelia: as long as the company performs well and meets our targets, there will be opportunities for increased compensation annually. We’re happy to discuss this approach and our bands if you have questions during the interview process.

Compensation Range

$110,000—$110,000 USD

Interested in learning more about Ophelia and this role? Apply to work with us!

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