Job Description

Position:

Technical Support Manager

Description:

About the Role:
At DBeaver, our vision is to seamlessly integrate data into the routines and decision-making processes of every professional. With over 10 million active users worldwide, we lead in cross-platform enterprise data and database software. We\'re seeking a Technical Support Manager to manage and grow our global team of Technical Support Engineers. You will be a player-coach, comfortable with both complex technical troubleshooting and fostering team development.

Main Responsibilities:
- Lead and manage a small team of global technical support engineers, providing guidance, coaching, and mentorship.
- Advocate for customer needs and collaborate with product and engineering teams to improve products and services.
- Troubleshoot and resolve a variety of technical issues related to DBeaver enterprise products.
- Reproduce customer issues and bugs for internal product improvement.
- Lead the selection, creation, and maintenance of company support tools, documentation, knowledge base articles, and processes.

Requirements:

What You Bring:
- Experience managing a technical support team.
- Ability to balance individual technical contributions with team management responsibilities.
- Extensive experience working with databases such as PostgreSQL, MySQL, Oracle, or other SQL-based systems.
- Some experience with cloud-based environments like AWS, GCP, or Azure.
- Familiarity with DevOps tasks, including Docker, Kubernetes, and Command Line Interfaces (CLI).
- Attention to detail and excellent problem-solving skills.
- Excellent written communication skills.

Bonus Skills:
- Experience with Java programming or debugging.
- Broad knowledge of IT technologies in the database ecosystem.
- Additional experience with NoSQL databases.

Tools Used: Relational/Non-relational databases, DBeaver, GitHub, Jira, Hubspot Service Desk.

Mindset: We\'re open to candidates whose resumes don\'t tick every box but possess a passion for databases, team leadership, and stellar communication skills.

Benefits:

Why Join DBeaver?
- Fully remote position based in the United States (preference for East Coast or Central Time).
- Opportunity to work with a vibrant and dynamic team.
- Chance to impact a product with a global footprint and over ten million users.
- Commitment to diversity and inclusion: everyone is welcomed and valued.
- Support for professional growth, learning, and mentorship.

Job Tags

Remote job, Worldwide,

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