Job Description

XOPS is a fast-growing startup building the future of observability and automation for IT operations. Our platform unifies complex system data to deliver visibility, control, and intelligent workflows across the enterprise, empowering IT teams to manage the entire employee technology lifecycle with precision. As industries embrace AI to automate cars, rockets, and even farming, IT operations remain stuck in the past, reliant on spreadsheets and manual processes. We believe it is time for a change.

At XOPS, we are pioneering autonomous IT operations, freeing teams from tedious tasks and elevating them into strategic leadership roles. Our mission is to drive operational excellence, financial stewardship, and security across the enterprise, while transforming the employee experience. We are just getting started, and we are looking for exceptional teammates to help shape the future.

XperiencOps Inc. is seeking a Technical Product Manager to join our team. In this role, you will serve as the crucial bridge between our customers, partners, customer success team, and engineering team. Your primary responsibility will be gathering and synthesizing stakeholder requirements, translating them into detailed technical specifications, and managing the implementation process through clear communication and structured product management.

Responsibilities

• Actively engage with customers, partners, and the customer success team to gather product requirements and understand use cases
• Transform business requirements into comprehensive, well-structured Jira tickets that provide engineering with clear implementation guidelines
• Drive engineering execution by providing clarification, removing blockers, and ensuring alignment with requirements
• Create detailed technical specifications including acceptance criteria, edge cases, and integration requirements
• Manage the product backlog with a focus on clear prioritization and complete ticket documentation
• Coordinate with stakeholders throughout the development process to ensure features meet requirements
• Track feature development progress and communicate status updates to relevant stakeholders
• Work closely with engineering to understand technical constraints and feasibility of proposed features
• Maintain documentation of product requirements and technical decisions

Requirements

• 8+ years of product management experience in B2B SaaS products
• Strong technical background enabling effective communication with engineering teams
• Proven experience writing detailed technical specifications and Jira tickets
• Experience managing complex feature implementations from conception to delivery
• Excellence in stakeholder management and requirement gathering
• Strong understanding of data architectures and enterprise systems
• Bachelor's degree in Computer Science, Engineering, or related field

Preferred Qualifications

• Strong background in agile development methodologies and tools
• Familiarity with modern cloud platforms (AWS/Azure/GCP)
• Knowledge of data privacy regulations and compliance requirements
• Experience with enterprise mobile applications
• Master's degree in relevant field

For this role, the estimated base salary range is between $148,000 - $182,000 USD. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

Benefits

• Competitive Compensation: Salary, Equity, and 401K
• Comprehensive Vision, Dental, and Healthcare plans
• Discretionary Time off Policy (If you need time off, take time off!)
• 11 Company-paid Holidays
• Hybrid Work Policy - 3 days in office/2 days remote
• A chance to be part of a rapidly growing startup and make a real impact!

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