Responsibilities

• Provide clear, accurate, and helpful information to customers via phone, SMS, and email.
• Address customer concerns, compliments, or complaints related to services or billing, ensuring resolution to the customer's satisfaction.
• Foster positive relationships with existing clients to encourage repeat business and referrals.
• Stay up-to-date on the company’s products, services, and promotions to provide customers with the most relevant and accurate information.
• Collaborate with team members, technicians, and management to ensure smooth operations and customer satisfaction.

Qualifications

• Must have knowledge/background in agronomics, lawn care, or related field 
• Proven experience in customer service, ideally in a remote setting.
• Excellent verbal and written communication skills.
• Ability to work independently and manage time effectively.
• Strong problem-solving skills and the ability to handle challenging situations with professionalism.
• Basic understanding of lawn care is a plus, but not required.
• Proficiency with computers and customer relationship management (CRM) software.
• A quiet, dedicated workspace with a reliable internet connection for remote work.

Compensation

Competitive salary plus additional bonus/commissions available.

Benefits

• Healthcare
• Paid time off