Job Description

Position Overview

A successful Medical Receptionist must be passionate about healthcare and want to make a difference in the lives of others while acting as a mission-driven catalyst to help Livingston Community Health deliver the best quality of care and excellent service to our patients and their families.

The Medical Receptionist contributes to Livingston Community Health’s continued success by passionately executing the organization’s business model, promoting the company culture, mission, and values. This job description identifies the major responsibilities of this position. Responsibilities include delivering excellent customer service to all our current or prospective patients with an empathetic and professional attitude.

Essential Functions, Duties, and Responsibilities

• Greets all visitors and patients with a warm smile.
• Provide quality customer service care with a positive attitude.
• Register new patients according to established procedures.
• Ensure patient demographics are current and accurate at time of visit including insurance status.
• Verify insurance eligibility or self-pay amount at each visit.
• Complete applications and enroll uninsured or underinsured patients to various programs which may include Sliding Fee, Every Woman Counts, Family Pact or Gateway.
• Provide Good Faith Estimates to all self-pay patients prior to the visit for services scheduled three days in advance.
• Assist patients with any questions or concerns by directing them to appropriate resources.
• Inform patients of relevant medical office policies and procedures.
• Process patients within a prompt cycle time for an efficient flow.
• Enter all relevant patient information into the Practice Management or Electronic Health Record system.
• Answer all incoming calls in a professional and timely manner.
• Schedule patient appointments and confirm upcoming appointments and recalls – while following the guidelines and scripts.
• Research and answer any questions/correspondence regarding a patient’s account in a timely manner.
• Pre-flows patients, based on clinic protocols.
• Monitor, follow up and document patient no shows within EHR or rescheduled appointment.
• Document all communication with patients via EHR.
• Collect and input patient payments made with cash, credit card, check, or money orders into daily money batches in Practice Management Application.
• Balance daily cash and close the payment batches daily.
• Complete money batch reconciliation process daily.
• Provide patients with updated information on programs and services as changes occur.
• Maintain a clean and professional reception area.
• Safeguard privacy and confidentiality of all patient information by following HIPAA guidelines.
• Provide Front Office support at other LCH Sites, as required.
• Other duties as assigned.

Education, Knowledge, Skills, and Abilities

Education

• High School diploma or GED.
• At least 2 years of medical office experience or similar setting.
• Bilingual, English/Spanish preferred.

Knowledge, Skills, and Abilities

• Possess and maintain a positive attitude to internal and external customers.
• Provide exceptional customer service with active listening.
• Demonstrate effective and clear verbal/written communication skills.
• Maintain organized work station.
• Knowledge of basic office skills.
• Possess Critical Thinking and Problem Solving skills.
• Ethical execution of job duties.
• Demonstrate initiative and ability to adapt to a fast pace and changing environment.

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