Responsible for quoting prices and communicating availability of products, receiving and processing orders, and informing sales reps and customers of open order status. Initiate and resolve customer service requests. Request and coordinate assistance from technical support groups. The focus is on exceptional service for internal and external customers. Maintain complete and accurate files. Must function with minimal direct supervision in a team environment in order to meet or exceed departmental goals. Maintain a positive work atmosphere by behaving and communicating in a manner that gets along with customers, reps, co-workers and supervisors.
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Job Type: Full-time.
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Work Location: In person.
About Encore Wire:Encore Wire began its legacy as a residential building wire manufacturer in a 68,000 sq. ft. building in McKinney, Texas. We have expanded every couple of years, and, 35 years later, have grown organically into a 460-acre campus with over 3.5 million square feet under roof. Today, Encore Wire offers building wire in both copper and aluminum for residential, commercial and industrial applications.As we prepare for the future of building wire, our philosophy is simple; keep the focus on our customers and their needs. That’s why Encore Wire works hard, in partnership with our customers, to bring them labor-saving products like our spool-free PullPro®; and the industry’s first self-spinning and 360-degree maneuverable Reel Payoff®. In addition to our labor-saving products, we offer unmatched delivery and service that is guaranteed to provide you with the ultimate wire buying experience.To learn more about our labor-saving products and solutions, please visit us online at
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