Field Services Engineer Job at D4C Dental Brands, Chamblee, GA

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  • D4C Dental Brands
  • Chamblee, GA

Job Description

D4C Dental Brands is currently looking for a Field Services Engineer to provide support in our Georgia region. Candidates must either reside in Metro Atlanta.

Working Conditions/Physical Demands:
Office Environment
Travel required: up to 70%

Job Summary:
The Field Services Engineer is a mobile technical expert responsible for providing hands-on support for complex desktop, network, and application issues. This role will closely collaborate with our Tier 2 end user support team, serving as their field-based escalation point, which is essential for the seamless resolution of critical incidents. This support plays a vital role in fulfilling the company's mission of helping children achieve a lifetime of great oral health.

Major Duties and Responsibilities:
  • OnSite Incident Resolution: Travel to locations to resolve escalated technical issues that cannot be addressed remotely. Troubleshoot and fix hardware, software, network connectivity, and user account problems.
  • Tier 2 Team Collaboration: Partner effectively with the Tier 2 end user support team, providing technical expertise, conducting onsite assessments, and facilitating problem resolution while ensuring comprehensive communication and updates on cases.
  • Tier 2 Knowledge Transfer: Share insights from the field with the Tier 2 team to enhance their remote troubleshooting skills and expand their technical knowledge base.
  • Equipment Installation and Configuration: Install and configure hardware (such as desktops, laptops, printers, etc.) and relevant software and network settings.
  • Documentation and Reporting: Maintain detailed records of onsite visits, troubleshooting steps, and issue resolutions within the IT ticketing system to ensure knowledge sharing and efficient support tracking.
  • Project Participation: Assist with IT projects by performing onsite tasks for hardware deployments, software upgrades, network configurations, or infrastructure changes.


Education/Credentials:

  • Associate’s or Bachelor’s degree in Computer Science, Information Systems, or a related field.


Job-Related Experience:

  • A minimum of 3+ years of experience in a field service engineering role or equivalent technical support experience within an enterprise IT environment.

Job-Related Skills/Competencies:

  • Demonstrated troubleshooting skills in Windows desktop/laptop environments, common business applications (e.g., Microsoft Office Suite), and foundational networking knowledge.
  • Familiarity with macOS operating systems and mobile device support.
  • Excellent communication and customer service abilities, with a strong capacity to collaborate effectively with both remote teams and onsite users.
  • A valid driver’s license.
  • Preferred industry certifications include CompTIA A+, Network+, Microsoft certifications, or Apple certifications.
  • Experience in supporting Active Directory environments is a plus.

Job Tags

Full time, Remote job,

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