Digital Media Operator - Video productions Job at Two95 International Inc., Malaysia

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  • Two95 International Inc.
  • Malaysia

Job Description

  • Position Digital Media Operator / Ingest Operator
  • Responsible for Ingest and Adpro
  • Department Operations
  • Location Kuala Lumpur

As a key member of the Production team, this role is focused on the receiving of and processing of files to a quality that meets the specifications of the destination and the customer requirements, within the SLA.

Your Responsibilities

Digital Media

  • to ensure client’s orders and material are processed ready for ingest, and communicate any problems/issues with the client effectively and in a timely manner. To assist clients with all aspects of their order or any queries they may have.
  • ingesting material, to the highest quality, into the system ensuring high productivity at all times with a constant flow of ingestion.
  • FTP administration; Transcoding; QC and reporting; Digital File Reviewing and Ingest; various post-production techniques
  • to constructively and proactively liaise within the team to ensure material is ingested and work is completed within SLA
  • to communicate any problems/issues effectively and in a timely manner
  • Fixing and Creating broadcast compliant files for delivery using post production tools
  • to constructively and proactively liaise within the Production team to ensure material is ingested and work is completed within timeframes, customers are advised and charged appropriately for fixes.
  • Maintain current clients & revenues by playing your part in ensuring the smooth running ingest, adpro and maintaining the high standards of Quality Control and Customer Service.
  • To ensure client’s orders and material are processed ready for ingest

Operational Efficiency

  • Ensure low error rate – Check material is available for ingestion within SLA
  • Always work efficiently and effectively, using correct workflow and work procedures
  • Testing end to end for TV or Broadcast products; reporting thoroughly back to agreed escalation routes
  • In conjunction with Traffic, prioritising Ingest tasks to meet SLA's and customer's requirements.
  • Executing the following tasks in a proficient manner: Ftp and nVerge administration; Transcoding; QC and reporting; Digital File Review and Ingest; various post-production techniques; other tasks that should become relevant to the role from time to time.
  • Ensure you have the information and materials to complete the task to a satisfactory quality within the given timeframe, if not then you must raise this with Traffic at the earliest opportunity.
  • Use all the technical tools efficiently and consistently and maintain an organised, structured and repeatable workflow
  • Follow Ingest Standard Operating Procedures
  • Communicate promptly and courteously in a helpful and professional manner to Traffic or other stakeholders.
  • Ensuring that you maintain a customer-focused orientation at all times.

Documentation

  • Issue a QC report for each clock on each order.

  • Assist in creating and maintaining checklists and SOP's

  • File a fault report for any software or hardware deficiency

  • Understand that the Ingest department is part of a bigger chain of activities and some flexibility may be needed to aid other departments in meeting their own targets, whilst not compromising the aboveBe a part of a scheduled shift rotation

  • Assignments as required and relevant by Management Achieve the KPIs

Requirements

Ideally you would currently be working in production, broadcast engineering, video editing or related industrries

  • A minimum of 3 years experience in Ingest/ Post production services.
  • A background in advertising or media AV support is as knowledge of Broadcaster, Advertising and Post House operations or workflow is a advantage
  • Good knowledge of Digital / Social and Online Formats (MP4, WebM etc.)
  • Good knowledge of broadcast file formats; MXF, MOV etc.
  • Good knowledge of Adobe Premiere
  • Basic understanding of Adobe Audition and audio editing software
  • Good knowledge of Transcoders and File creation techniques
  • Good Understanding of Containers, codecs and encoding techniques Optional:
  • Good knowledge of After Effects, Photoshop

o Editing toolkits, updating graphics, text layers

o Good knowledge of Adobe ecosystem

Benefits

  • Annual Leave: 15 days,
  • Medical Leave: 14 days, and per government regulations
  • Hospitalisation Insurance: Employee only, upon confirmation
  • Medical Outpatient: RM1000 per calendar year on reimbursement basis (claimed for Optical/Dental/Outpatient)
  • You will work on rotational shifts.

Job Tags

Shift work,

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