Job Description

Job Summary:
uBriGene Biosciences is seeking a Customer Support & Inside Sales Representative to support and expand our cell and gene therapy CRO services. This role serves as a key liaison between the company and clients, focusing on customer engagement and sales growth. A background in biology is preferred, especially with experience in iPSC and cell and gene therapy manufacturing. Strong communication and customer-facing skills are essential.

Key Responsibilities:

Customer Support:

• Serve as the primary contact for customer inquiries regarding CRO services.
• Provide timely and professional support to existing and potential clients.
• Resolve issues and escalate concerns when necessary.

Inside Sales:

• Identify, qualify, and follow up on leads to drive sales.
• Build and maintain relationships with pharmaceutical and biotech clients.
• Assist in preparing and delivering presentations, proposals, and product information.
• Collaborate with marketing to generate and nurture sales opportunities.

Collaboration & Reporting:

• Work with production, regulatory, and marketing teams to ensure customer satisfaction.
• Use CRM systems to manage leads, track interactions, and generate sales reports.
• Provide customer feedback to refine service offerings and marketing strategies.

Industry Engagement:

• Attend customer meetings, conferences, and industry events to represent uBriGene.

Qualifications:

• Bachelor's degree in Biology, Biotechnology, or a related field (advanced degrees are a plus).
• 2-3 years of experience in a customer-facing role, preferably in biotech, pharmaceutical, or CRO sectors.
• Preferred experience with iPSC, cell and gene therapy manufacturing.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with CRM systems and sales analytics.
• Ability to work in a fast-paced, collaborative environment.
• Willingness to travel as needed.

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