Customer Success Manager - US based Job at Qovery, New York, NY

R2hucnpTVWpCdTNnNTV1MTQ2U25tKy9WOXc9PQ==
  • Qovery
  • New York, NY

Job Description

Position:

Customer Success Manager

Description:

As a Customer Success Manager (CSM) at Qovery, you’ll be the primary advocate for paying customers, ensuring their satisfaction, retention, and growth. You will serve as the main point of contact, deliver seamless onboarding, resolve customer challenges, and identify upsell opportunities.
You’ll work closely with teams such as Sales Engineers (SEs), Account Executives (AEs), Product, and Marketing.
Key responsibilities include maintaining long-term customer relationships, mitigating risks of churn, coordinating efforts for onboarding, ensuring high customer satisfaction, analyzing customer usage data to drive expansion revenue, managing a portfolio of paying accounts with timely responses and resolution, optimizing workflows and documentation, tracking and improving key support KPIs, managing onboarding processes and ensuring successful delivery of new accounts, and coordinating cross-functional teams to streamline workflows.

Requirements:

Experience: 5+ years in customer success, project management, or related roles within SaaS, DevTools, or cloud infrastructure.
Skills: Proven ability to manage complex customer relationships, drive upsell opportunities, and execute operational processes efficiently.
Technical Knowledge: Familiarity with DevOps, cloud infrastructure, and SaaS tools is a plus.
Mindset: Empathy, adaptability, and a growth mindset, with a passion for building strong customer relationships.

Benefits:

Competitive compensation.
Comprehensive benefits: Health, dental, vision, 401k, PTO, and life insurance.
Flexible work setup: Remote-first culture; work from anywhere with a reliable internet connection.
Learning opportunities: Professional development and growth supported from day one.
Innovative environment: Join a high-growth startup pushing boundaries in cloud technology.
Authentic culture: Collaborate with a team that values care, innovation, and customer success.

Job Tags

Flexible hours,

Similar Jobs

Carter Lumber

Delivery Driver - CDL Class A/B Job at Carter Lumber

 ...still a family-owned company. Our core values and our people-first culture remain the same. Description: As one of our CDL Delivery Specialists, you will be responsible for transporting orders to local customer jobsites in a safe and timely manner using our well... 

Ace Aviation Services

Flight Instructor ( CFI, CFII, MEI) Job at Ace Aviation Services

Ace Aviation Services is a Part 61 flight school located in north GA. We are based out of KRMG (Rome, GA) and serve the community as the areas leading flight school. Our equipment consists of a variety of aircraft but instruction is primarily done in our Cessna 150 J model...

Domino's Corporate

Yard Driver Job at Domino's Corporate

 ...part of the world's #1 Pizza company! Job Description Shift: Monday-Friday, 2pm - 11 pm Pay: 24.50/hour The yard driver will reposition company commercial tractors and trailers on designated non-highway areas [the yard], including backing trailers to... 

Dessert Holdings Inc.

Production Worker - Night Shift Job at Dessert Holdings Inc.

 ...REQUIRED! We are training those willing to learn! Perks! Starting at $13.85/hour Full-time employment with benefits (probation period) Night Shift available (11pm-7am) Weekly Paychecks! GrowthOpportunities What's the job? As aGeneral Production Worker, you'll help make, move,... 

Chuffed.org

Senior Software Engineer Job at Chuffed.org

 ...crowdfunding platform helps activists, grassroots organisations and non-profits to fund their fight for justice on issues like First Nations...  ...how youll generally spend your time: Working within the engineering team to design, implement, and maintain high-quality...