ChargeAfter is pioneering the embedded lending network for point-of-sale consumer financing for merchants and financial institutions. Powered by a network of lenders and a data-driven matching engine, ChargeAfter streamlines the distribution of credit into a single, secure, and reliable embedded lending platform. Merchants can rapidly implement ChargeAfter’s omni-channel platform online, in-store, and at every point of sale, enabling them to provide personalized financing choices to their customers.
Here at ChargeAfter, we are building the next unicorn in the Fintech industry and are looking for a talented and success-driven Customer Success Manager to help make it happen!
As the Customer Success Manager, you will be a leader in the ChargeAfter Customer Success team dedicated to maximizing profitable customer relationships by reducing churn and growing revenue. With a focus on Enterprise and mid-market merchants, the Customer Success Manager will have the responsibility for building and nurturing relationships with leaders at a set of customer accounts, understanding the customers’ businesses and needs, finding ways for them to be more successful in using ChargeAfter, identifying opportunities to deepen and expand their business with ChargeAfter, and ensuring overall satisfaction.
This role directly impacts company-wide goals and will influence the success of the overall organization! Our Customer Success Manager can expect a fast-paced environment where results are rewarded. Be part of the product that will revolutionize the way companies offer finance solutions.
We are looking for an experienced individual who thrives in a fast-paced environment. This role calls for incredible collaboration; you will represent ChargeAfter at a senior level to merchants and will also provide detailed feedback from merchants to our internal partners to drive initiatives forward.
Responsibilities:Charge After provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, or disability status.
NYC Posting: In accordance with New York City Local Law 32, the expected salary for this role is between $100,000-$140,000. This role may be eligible for additional compensation in the form of bonuses and/or stock options. All offers to candidates will be based on a variety of factors, including but not limited to a candidate’s individual experience, skill set, background and other business and organizational need
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