Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.
Content Strategist
It’s Alma’s mission to fill the gaps that exist in the broader healthcare ecosystem, so that we can remove barriers to quality care. As a Content Strategist on Alma’s Customer Experience team, you will play a vital role in that mission by translating complex technical concepts from our healthcare environment into simple, accessible content for Alma’s customers.
In the short term, you will craft and execute messaging strategies for high-value Alma help content, empowering our providers and clients to understand their insurance landscape and use our platform and product effectively to solve problems.
In the long term, you will use data to craft multi-channel, scalable content strategies to align with provider and client goals, Alma business needs, and industry best practices. You will collaborate cross-functionally with CX managers, product managers, operations managers, and product designers to ensure that our help content is integrated with the user experience and truly empowers providers and clients to navigate the healthcare landscape with confidence.
What you’ll do:
Who you are:
Benefits:
Salary Band: $100,000 - $125,000
Alma’s compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation (i.e. all people hired at the same level & role are brought in at the same salary, equity, and benefits). The recruiter you work with can provide more details on our philosophy.
All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.
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