Job Description
Position: Cloud Support Technician
Description:
Primary Responsibilities: Technical Support & Troubleshooting: - Monitor, analyze, and resolve incidents for customer infrastructure running in Azure.
- Triage, action on, and disposition telemetry alerts as they come in.
- Install, configure, and administer customer systems in Azure.
- Troubleshoot and resolve technical issues related to virtual servers and networks.
- Escalate complex cases to Tier-2 and Tier-3 support as needed.
Process & Optimization: - Perform regular reviews of systems, processes, and procedures.
- Document systems, processes, and procedures to maintain the knowledge base.
- Promote best practices to enhance and improve organizational processes.
Communication & Customer Service: - Communicate technical issues and solutions to clients in clear, business-friendly terms.
- Interact with customers to identify IT problems and troubleshoot them efficiently.
- Provide regular updates to clients via email, ticketing system, and phone calls.
- Communicate ticket status information to all team members.
Requirements: Technical Skills: - Basic understanding of operating systems (Windows and Linux).
- Familiarity with virtual servers and networking concepts.
- A strong desire to learn and master Azure cloud technologies.
Problem Solving & Analytical Skills: - Ability to analyze and resolve technical issues effectively.
- A passion for problem-solving and learning new technologies.
- Ability to work in a fast-paced, rapidly changing environment.
Communication & Interpersonal Skills: - Excellent verbal and written communication skills.
- Ability to explain technical concepts to non-technical audiences.
- Strong customer service orientation.
- Ability to work collaboratively with team members and clients.
Qualifications: - Previous experience in a help desk/service desk support or systems administration role.
- Experience supporting virtual servers and troubleshooting network issues is a plus.
- Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment is a plus.
- Experience reviewing technical logs and triaging telemetry alerts.
Benefits: Financial Security & Growth: - Competitive Salary: $50,000 - $65,000 per year, commensurate with experience and skills.
- Generous 401(k) Plan: 100% company match on your contributions up to 4% of your salary.
- Performance-Based Compensation: Bonus potential in addition to your base salary.
Health & Well-being: - 100% Employer-Paid Health, Vision, and Dental Insurance for employees.
- Company-Paid Life, AD&D, Short and Long-Term Disability Insurance.
Time Off & Work-Life Balance: - Generous Paid Time Off (PTO): 3 weeks PTO plus flexible use for vacation, personal time, or sick leave.
- 11 Paid Holidays per year.
- Community Service Leave: Paid time off for volunteering.
Additional Perks & Recognition: - Employee Recognition and Reward Program.
- Full-time position in the United States with the ability to work from home (remote) or from a local office if desired.
- Equal opportunity employer. Inclusive, diverse environment.
Job Tags
Remote job, Holiday work, Full time, Temporary work, Local area, Work from home, Flexible hours,