Clinical Nurse II- Children's Specialty Triage Services Job at Duke University Health System, Durham, NC

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  • Duke University Health System
  • Durham, NC

Job Description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Duke Nursing Highlights:
  • Duke University Health System is designated as a Magnet organization
  • Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
  • Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
  • Duke University Health System has 6000 + registered nurses
  • Quality of Life: Living in the Triangle!
  • Relocation Assistance (based on eligibility)
Duke University Health System- Duke University Hospital seeks to hire an experienced Registered Nurse who will embrace our mission of Advancing Health Together. Department Profile:
The Children's Health Center at Duke University Hospital is comprised of pediatric outpatient clinics. Our team is active in delivering exemplary care for each patient to ensure an excellent patient experience, every time.  The  Pediatric Neuro-Oncology Department at the Duke Children's Health Center is active in delivering exemplary care for each patient to ensure excellent patient experience .

This position, of Pediatric Neuro-Oncology Nurse Navigator, will provide triage support and care coordination for this high acuity patient population in collaboration with dynamic multidisciplinary teams.  We are looking for someone with the ability to establish a strong rapport with patients and families by phone, coordinate services, and provide education and nursing support to patients and families in and out of the clinic setting.  Work Hours & Shifts:
Full Time: Hours may vary, but will typically fall within a standard Monday-Friday, 8am-5pm schedule.

The ideal candidate for this position will possess the following:
  • A solid background in Pediatric Nursing
  • Experience with telephone triage or managed care coordination
  • Strong oral /written communication skills, software navigation abilities (EPIC experience preferred)
  • Good organizational skills
  • Flexible attitude with the ability to function both independently and as a team member, assisting patients/ families through home care coordination and in the clinic setting

This position requires indirect patient support tasks, as well as direct clinic time which may include the following:
  • Telephone triage 
  • Patient/ family education
  • Coordinating clinic flow to ensure optimal utilization of time for patients and departmental staff
  • Completing clinical paperwork including lab forms, school forms, medical releases, emergency and travel letters, etc.
  • Prescription refills
  • Prior Authorizations
  • Order entry for future appointments


What we'll provide:
  • Opportunities for a Lifetime. Duke University Health System is committed to providing robust learning and development from Office of Continuing Education.
  • Clinical Ladder Advancement
  • Tuition Assistance
  • Relocation Grant
  • Employee Referral Program
  • Nursing Specialty Certification Bonus  
  • Performance Increases
  • Comprehensive Benefits: Medical, Dental, Vision, Employee Pension plan and much more.
What you will need:
  • Graduation from an accredited Bachelor's Degree in Nursing (or higher) OR Associate's Degree in Nursing OR Nursing Diploma program.
  • Must have at least 1 full year of nursing experience.
***All registered nurses without a Bachelor's degree in Nursing (or higher) will be required to enroll in an appropriate BSN program within two years of their start date and to complete the program within five years of their start date. Licensure and Certification Required:
  • Current registration with North Carolina State Board of Nursing as a registered professional nurse OR current compact RN licensure to practice in the state of North Carolina required.
  • BLS Certification
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. Create a Job Alert for Similar Jobs

About Duke University Health System

As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.

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Job Tags

Full time, Relocation, Relocation package, Flexible hours, Shift work, Monday to Friday,

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