Job Description

Who We Are:  CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive.  We take a comprehensive approach by offering more than 180 integrated programs in:  Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 73,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

HomeBase provides case management and essential services to at-risk individuals and families to prevent homelessness.  Individuals and families receive services that will help overcome problems with public benefits, housing, education, health care and other issues that could impede their ability to maintain stable households.

Position: Case Support Specialist

Reports To: Program Supervisor

Location: 120 Stuyvesant Place, Suite 413, Staten Island, NY 10301

What The Case Support Specialist Does:

• Maintain professional relationships with clients and client confidentiality.
• Prescreen clients for eligibility and schedule intake appointments.
• Review all documentation establishing clients' eligibility, conduct initial intake or assessment of clients and clients' families, and conduct periodic reassessments.
• Input client data and client progress information into automated database.
• Review and complete all CAMBA intake forms with the client.
• Refer clients to appropriate services based on their needs.
• Develop service plans with the clients tailored to their needs.
• Report to work daily with fully charged provided cell phone for multifactor authentication.
• Answer incoming calls and check voicemails daily on both desktop and work cell phones, responding to messages within 48 hours, and ensure emails are read and replied to within 48 hours.
• Act as client liaison/client advocate with outside organizations regarding matters such as education, healthcare, housing, legal issues, etc.
• Assist clients in completing applications for benefits and entitlements, and may process applications on clients' behalf (e.g., Access HRA, Housing Connect, DRIE, SCRIE).
• Coordinate and schedule home visits to maximum efficiency according to need and location.
• Working as part of a team, conduct thorough and accurate housing walkthroughs in the community, not limited to assigned cases only, documenting findings on the appropriate review checklist as per DHS/DSS/HRA standards and/or as per HomeBase policies and procedures for Financial Assistance Requests.
• Inform Supervisor immediately of any health and safety issues observed during the walkthrough.
• Assist Case Managers with pre-clearance requests; follow up regarding repair or other issues revealed during the walkthrough, and any other support tasks as needed.
• Participate in case conferences with Case Managers, as necessary.
• Create, electronic and hard copy files, as needed.
• Serve as a courier for programmatic needs including check drop offs and pick-ups.
• Participate in administrative and staff meetings as requested.
• Provide all required information for weekly/monthly/quarterly/annual reports to CAMBA management and/or to funders.
• Escort clients to necessary appointments to ensure rent payments, active benefits and entitlement, and apartment viewings.
• Conduct program outreach as needed.
• Other duties as assigned.

Minimum Education/Experience Required:

• High school diploma or G.E.D

Other Requirements:

• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Excellent writing skills, with the ability to draft assessments, service plans, progress notes, weekly reports, and general client-related correspondence.
• Excellent communication skills, with the ability to effectively present information and respond to questions from supervisors, clients, funders, other organizations, and the general public.
• Ability to apply basic mathematical concepts such as fractions, decimals and percentages to practical situations.
• Strong problem-solving skills, with the ability to define problems, collect data, establish facts, and draw valid conclusions.
• Willingness to learn and adapt.
• Proficiency in a language other than English (e.g. Haitian/Creole, French, Spanish, Russian, etc.). Preferred
• Familiarity with HRA benefits, NYC housing programs, and community resources

Compensation : $36,000-$40,000 annually
When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.

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