Call Center Representative Job at Advantia Health, Alexandria, VA

RVJuZ3d5OGdDK1RnNUorNTRxV2tsKzdYK3c9PQ==
  • Advantia Health
  • Alexandria, VA

Job Description

Physicians & Midwives (P&M) is seeking a full-time Call Center Representative. This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient experience. P&M has 5 office locations in Northern Virginia (Alexandria, N. Arlington, Mt. Vernon, Kingstowne, and Woodbridge). This position will be based 2-3 days in office, and 2 days working from home.

Job Responsibilities:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. 

  • Serves patients by greeting and helping them on the telephone, scheduling appointments, and maintaining records and accounts. 
  • Welcomes patients and visitors on the telephone; serves as the first touchpoint between the patient and the practice. 
  • Performs all registration (or verifies mobile registration) for new patients and updates registration information for established patients. 
  • Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs. 
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone following established scheduling guidelines. 
  • Comforts patients by anticipating patients' anxieties, answering patients' questions, and maintaining the reception area. 
  • Obtains revenue by recording and updating financial information, recording and collecting patient charges. 

Qualifications:  

  • High school diploma or GED required; Associate's degree preferred. 
  • Minimum two (2) years of experience in a medical/clinical office. 
  • Experience with EMR, computerized scheduling and registration systems including Athena, Greenway and Phreesia. 

About Advantia Health: 

To provide the highest quality patient care available, P&M is partnered with Advantia Health. Advantia is transforming healthcare for all women – setting a higher standard of care and convenience while reducing unnecessary costs. Compassion and value inspire everything we do. We take time to listen, answer questions completely, and offer helpful technology between visits so that our patients are empowered and at ease. Alongside coordinated care, Advantia is pioneering care models that align incentives with the best interests of women and their families. 

Please note: Advantia Health is dedicated to providing unparalleled healthcare to our customers by employing the most highly-qualified individuals. If you are selected for further consideration, you will be subject to a background investigation. COVID-19 and Flu vaccination is a required condition of employment. 

Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage in EOE M/F/D/V. 

Job Tags

Full time,

Similar Jobs

Broad River Rehabilitation

Physical Therapist Assistant / PTA Job at Broad River Rehabilitation

Physical Therapist Assistant / PTA / PRN - GASTONIA, NC / North Carolina - PRN - Skilled Nursing Facility PREMIUM RATE FOR TEMPORARY...  ...in GASTONIA, NC. Broad River Rehab is a rapidly growing therapy company that partners with providers across all settings including... 

The Castle Fun center

$50/H Data Entry Operator Remote Job at The Castle Fun center

 ...various systems and databases. You will work with large volumes of information, ensuring...  ...and a quiet, dedicated workspace. A computer and other necessary tools (keyboard, mouse...  ...position, offering the flexibility to work from home. Full-time or part-time hours... 

Swarthmore College

Locksmith Job at Swarthmore College

 ...safe, functional, comfortable and optimal learning community for students, faculty, and staff.The opportunity: The role of the Locksmith is to provide complete locksmithing services to the College campus and ancillary housing. The Locksmith is responsible for... 

Mayo Clinic

Nurse Practitioner or Physician Assistant II - Nephrology & Hypertension: Hospitalist Job at Mayo Clinic

 ...the multidisciplinary team, including nephrologists, fellows, nurses, and others. The inpatient role requires timely assessments, interventions...  ...be notified of next steps. Qualifications Nurse Practitioner: Masters-prepared graduate of an accredited school of nursing... 

Medi-Weightloss

Nurse Practitioner/Physician Assistant Job at Medi-Weightloss

 ...Position: Nurse Practitioner/Physician Assistant Company: Medi-Weightloss of Bristol Location: Bristol, CT Schedule: Part-Time orFull-Time About Us: Are you a passionate healthcare professional who values healthy living, quality of life, and work...