Job Description

PetSmart Charities is committed to finding lifelong, loving homes for all pets by supporting programs and thought leadership that bring people and pets together. Through its in-store adoption program in all PetSmart® stores across the US and Puerto Rico, PetSmart Charities helps to find forever homes and families for more than 500,000 shelter pets each year. To learn more visit

Collaborative & Flexible Work Environment: We believe in fostering growth, teamwork and creativity in a dynamic workplace. This role is based at PetSmart’s Phoenix Home Office, where associates currently enjoy the benefits of in-person collaboration while having the flexibility to work remotely one day per week (a “flex workday” with leader approval), and an expected four days in the office. At PetSmart, you’ll be part of an engaging and supportive environment designed to help you and our teams thrive.

Business Systems Analyst

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The primary duty of the Business Systems Analyst is to ensure business needs are met by aligning systems technology to the overall business strategy. Specific duties include: 1) Maintain systems configuration and administration. 2) Collaborate with leadership and peers to support effective functionality around customer relationships and grant management. 3) Lead the identification of risks/opportunities and communicate in a timely manner to the business, recommending strategies to achieve key goals and metrics. 4) Integrate all processes and systems to fully optimize customer experience as well as grant management activities. 5) Execute data analysis to identify and communicate opportunities for the organization and provide recommendations to working teams/leadership. 6) Lead the functional and technical training to support utilization of the system and adherence to defined business processes. 7) Manage contractors and/or consultants as applicable to ensure project outcomes are met. 8) Work on advanced computer software application skills like MS Office, ERP systems. 9) Manage system administration and configuration of grant management tool SmartSimple and other non-profit grant management systems according to business needs. 10) Utilize Salesforce development, administration, and configuration to maintain effective customer database for marketing and communication needs for business. 11) Generate reports and dashboards using SQL, SOSL and SOQL query language for audit needs, better customer outreach and business enhancements.

This position requires a Bachelor’s degree (or equivalent) in Computer Science, Computer and Information Technology, or a closely related field and two (2) years of related industry experience. Experience must include two (2) years of experience, which may be concurrent, with all of the following: 1) Designing, developing and implementing system improvement recommendations to achieve customer relationship and grant management objectives; with demonstrated experience in system documentation, planning and developing timelines, and creating enhancements for improved collaboration with business and vendor support teams. 2) Salesforce system administration and development which includes configuration of standard & custom objects using Apex classes & Triggers, workflow rules, process builders and flows. 3) Utilizing Salesforce development, administration, and configuration to maintain customer database for marketing and communication needs for business. Experience must also include demonstrated experience in each of the following: 1) Supporting customer relationship and grant management processes through contract management, email marketing using Salesforce & Pardot, and reviewing grant application approvals and reports through Smart Simple. 2) Generating reports and dashboards using SQL, SOSL and SOQL query language for donation, organizations & finance reports. All experience may have been gained concurrently. Experience must have been acquired after completion of the Bachelor’s Degree program. Full-time, position located in Phoenix, AZ. Please apply online at .

At PetSmart, we work hard to create a culture where and we celebrate the unique stories, backgrounds, and experiences our associates share.  These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet friendly environment, bring your pets to work!
• On-site Dog Park
• “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
• “Sit & Stay” Café serving fresh breakfast and lunch options
• On-site coffee bar
• “Lil’ Paws” learning center and onsite daycare facility (associate paid)
• Volunteer events with PetSmart Charities
• Learn more about #Life A tPetSmart here: 
• Check out Associate stories and share in some celebrations at PetSmart: 
• Explore PetSmart Benefits here: 
• If you don't already live in the Phoenix area here's a guide to the area:

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

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