Job Description
Role: BA - OSS
Location: Brampton, ON (Hybrid)
Mode: Contract
What you will be doing...
- Knowledge of OSS is a must
- Working with the EM (Engagement Manager)/SDM (Solution Delivery Manager)/Program owner, ensure that the requirements are well defined, documented and prioritized.
- Drive & contribute to project solutions - JAD sessions, responsible for gathering input / documenting HLD/DDD (High Level Design / Detailed Design Document).
- Support SDM and SA (Solution Architect) in defining overall solution approach in consultation with IT stakeholders/application teams.
- When required back-fill role gaps (SDM, PM, SA) as needed.
- Responsible (in partnership with the PM) for aligning all technology teams (including Digital, Network) when delivering IT solutions.
- Responsible for documenting / managing change requests (PCRs).
- Track/document assumptions, risks, dependencies, and ensure appropriate actions.
- Responsible for HLD/DDD artifact documentation and submission to IT PMO.
- Supporting project manager throughout project life cycle.
- Work with Architecture and procurement on defining vendor expectations.
- Responsible for Cyberstar (Security) documentation and related security management follow-up activities.
- Responsible for documenting ORD (Operational Readiness Document).
- Support testing teams/activities: test plan/case consultation and manage defect triage with appropriate application teams.
- Work closely with third party technology vendors; ability to challenge the vendor design to ensure what is being built satisfies the needs of our business partners.
- Release scope with ITPMO, ERM.
- Support Testing team and triage fixes for defects related solution & design;
- Support PVT, ORT, BRT release implementation
- Provide weekly, monthly, and quarterly status updates to Program Mgmt
- Review QA Test Plan and Test Cases and provide the feedback;
- Keep track of Deliverables and regular updates
- Support the applicable teams with schedules and status reporting.
- Scheduling meetings and control calls
- Creating Minutes
- Follow up to action items with other teams
- HLD/DDD/PCR review setup and obtaining approvals;
What you have...
- Undergraduate degree in Business, Computer Science, or equivalent experience.
- Significant Experience as a Business Systems Analyst preferably with knowledge of Telecommunications products.
- Associate Certificate in Business Analysis, or in progress (i.e. CBAP Preferred).
- Experience using Rogers systems preferred and/or an asset.
- Jira knowledge is an asset
- Demonstrated experience in Vendor Management/Coordinating third party development.
- Experience with Software Development Lifecycle methodologies (Waterfall and Agile).
- Demonstrated success working with internal and external business teams to understand and gather requirements and working with project teams to meet expectations.
- Ability to quickly grasp new ideas and solutions, communicate effectively with colleagues (business and technical staff) and end users.
- Excellent decision-making, problem solving, verbal and written communication skills; interpersonal and organizational skills.
- Ability to build relationships, work collaboratively, and resolve problems with people at all levels in the organization.
- Experience working with external vendors.
- Core Competencies: Customer service orientation; teamwork and collaboration; adaptability; initiative; analytical thinking.
- Role-Specific Competencies: Business Analysis; innovative design skills, problem solving; work-flow analysis; project management.
- Ability to express ideas and facts in a clear and understandable manner, tailoring communication to the intended audience.
- Excellent time management and priority management skills.
- Flexible and possess a willingness to take on new projects/roles and to contribute to the team's success in a variety of capacities.
- Self-starter with the ability to multi-task effectively and independently within a fast-paced environment.
Job Tags
Contract work, Flexible hours,