AWS Connect and Avaya Engineer Job at Braven Technologies, Saint Louis, MO

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  • Braven Technologies
  • Saint Louis, MO

Job Description

We are looking for a highly skilled AWS Connect and Avaya Engineer with 7+ years of experience in designing, implementing, and managing cloud-based contact center solutions. The ideal candidate will possess deep expertise in AWS Connect and Avaya systems , along with a strong background in integration, optimization, and troubleshooting of enterprise communication platforms.

Key Responsibilities:

Design & Implementation:

  • Architect and deploy Amazon Connect solutions tailored to business needs, ensuring scalability, reliability, and security .
  • Configure, maintain, and integrate Avaya communication platforms (e.g., Avaya Aura, Avaya OneCloud ) with AWS Connect.
  • Develop call flows, IVRs, and routing strategies using Amazon Connect’s contact flows and Avaya tools.
  • Build custom APIs and connectors to enable seamless communication between Avaya systems and AWS services.
  • Perform system updates, patching, and maintenance for both Avaya and AWS Connect environments.

Required Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology , or a related field.
  • 7+ years of experience in contact center solutions implementation and management .
  • Expertise in Amazon Connect and AWS services (e.g., Lambda, S3, DynamoDB, IAM, CloudWatch ).
  • Strong knowledge of Avaya systems (Avaya Aura, Avaya OneCloud, or equivalent).
  • Experience integrating CRM platforms (e.g., Salesforce, ServiceNow, Zendesk ) with AWS Connect or Avaya systems.
  • Deep understanding of telephony protocols such as SIP, VoIP, and WebRTC .

Key Skills:

  • Strong problem-solving and troubleshooting abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a fast-paced, dynamic environment.
  • Strong project management skills and attention to detail.

If you're passionate about optimizing cloud-based contact center solutions and thrive in a technical, fast-paced environment, we'd love to hear from you!

Job Tags

Contract work,

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