Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for managing specific operations of a production team that delivers processes aligned to the bank's Enterprise Policy and Standards. Key responsibilities include demonstrating inclusive leadership, driving performance management by ensuring timely execution against established metrics and quality standards, understanding and anticipating inherent risks to the business, and building and maintaining business relationships.

Responsibilities:

• Translates the bank's strategic objectives into team goals, strategy, and metrics and leads employees through day-to-day activities, uniting them around a common vision and fostering an environment that values diversity
• Identifies and analyzes complex problems related to product lines or functions and develops and implements process improvements to address and resolve issues
• Reports on key performance indicators to measure ways of working, performance, and effectiveness
• Ensures proper risk disciplines are in place, maintaining oversight and escalating accordingly and with a sense of urgency
• Oversees that quality service and effective and efficient operations support is in place for the assigned area's internal business partners and external clients
• Communicates clearly and effectively to drive consistent messaging and engaging presentations to a variety of audiences

Skills:

• Customer and Client Focus
• Interpret Relevant Laws, Rules, and Regulations
• Investigation Management
• Oral Communications
• Quality Assurance
• Critical Thinking
• Decision Making
• Influence
• Performance Management
• Relationship Building
• Analytical Thinking
• Collaboration
• Drives Engagement
• Innovative Thinking
• Problem Solving

Line of Business Job Description

AML KYC Operations Manager role supports Global Banking AML KYC Onboarding. Oversees and analyzes Know Your Customer (KYC) Information. Manages enhanced due diligence as required by AML policy. AML Onboarding function requires an AML Onboarding Manager responsible for managing AML Onboarding team covering KYC process for GBAM clients. The ideal candidate will demonstrate a strong combination of people management and leadership expertise, AML/KYC knowledge, strategic thinking, tactical planning along with the ability to complete analysis and prioritize multiple projects. The role requires the ability to develop strong partnerships and coordination with business partners in sales organization and compliance. Strongest candidates will have a passion for problem solving, great partnership, deep operational subject matter expertise, and the ability to communicate crisply and candidly across all levels of the Business. Responsible for providing analytical support to business partners during the client onboarding / Know Your Customer process within the GBGM Line of Business. Must maintain subject matter expertise of the Anti-Money Laundering laws and CDD regulations to provide guidance and on-going teaching of the KYC compliance requirements to Front Office business partners. Resolve complex operations support problems/initiatives requiring coordination with multiple product / services specialists. May assist in managing projects and/or introduction of new initiatives, systems, products and services and processes coordination across multiple operations functions. 

Responsibilities:

• Strong analytical skills with the ability to collect and verify significant amounts of information with attention to detail and accuracy
• Background knowledge of Anti-Money Laundering, Compliance, & Risk
• Strong verbal and written communication skills
• Advance in Microsoft Office Suite – Excel & Power point with a focus in Microsoft excel
• Excellent organizational and time management skills including the capability to handle multiple tasks with competing deadline
• Ability to problem-solve and take ownership
• Ability to work in a team environment
• Comparable work experience or College degree (Associates or higher)
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solution
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Requirements :

• Lead a team of associates, responsible for AML KYC Onboarding process to AMRS region
• Manage daily AML Onboarding operational activities – pipeline management, prioritization, planning, work allocation
• Establish and chair regular routines within regional stakeholders
• Review Onboarding Productivity and Quality results (In Line Quality Assurance, Internal Quality Checks, Global Financial Crime testing, Audit testing) in order to identify trends, root causes and required action plans
• Drive process improvement initiatives aimed to enhance client experience
• Presentable, confident and client focused. Client facing experience or ability to conduct discussions with Clients in a confident manner
• Excellent communications skills and ability to present to an audience
• Ability to work under pressure in a team environment
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds
• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate
• Knowledge of Operational Risk, Client Money Protection and Funding

Other Qualifications:

• 2+ years of financial services experience
• Minimum Years of Experience – 2 years
• CAMS Certification
• Business, Finance, Accounting, Economics, or similar major preferred
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
• Basic understanding of and/or experience in financial service industry

Shift:

Hours Per Week: 

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